PRIVACY POLICY

who we are

This Privacy Policy (“Policy”) governs the collection, use, and disclosure of personal data by The SoundLab Recording Studios (“we,” “our,” or “us”), a professional recording facility providing music recording services. By accessing or using our website, services, or engaging with us in any way, you acknowledge and agree to the terms outlined in this Policy. This Policy applies to all users, including visitors and clients, who interact with our website and services.

Policy Changes

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised version on our website. We will notify you of material changes either by posting a notice on the website or by email. Continued use of our website and services after such changes constitutes your acceptance of the updated Policy.

Scope of Policy

This Policy applies to personal data collected via our website, services, and studio operations. It outlines how we collect, use, store, and safeguard your personal information, as well as your rights regarding such information. By using our website and services, you agree to the collection and use of your personal data in accordance with this Policy.

Information Collected

We collect personal data in the following ways:

  • Information You Provide: When you use our services, request information, or interact with us through the website, you may provide us with the following personal data:

    • Full name

    • Email address

    • Telephone number

    • Billing and mailing address

    • Payment information (processed by third-party providers)

    • Any other information relevant to booking or fulfilling your recording session

  • Information We Collect Automatically: When you visit our website, we may automatically collect the following information:

    • IP address

    • Browser type and version

    • Device information

    • Geographic location

    • Referring URLs

    • Site usage and activity data (e.g., time spent on pages, links clicked)

  • Cookies and Tracking Technologies: We use cookies, small data files placed on your device, to enhance your browsing experience and analyze website traffic. Cookies may collect data such as your preferences and session information. You can control your cookie settings through your browser; however, disabling cookies may impact your ability to use certain features of our site.

  • Information from Third Parties: If you connect with third-party platforms (e.g., social media), we may collect personal data from these platforms to enhance your experience and provide better services.

Utilizing Your Information

We may use the information we collect for the following purposes:

  • To provide and manage our services, including booking recording sessions and processing payments.

  • To communicate with you regarding your bookings, provide customer support, and send important updates.

  • To analyze usage patterns on our website to improve functionality, user experience, and website performance.

  • To comply with legal obligations, regulatory requirements, and contractual obligations.

  • To market and advertise our services, with your explicit consent where required.

  • To conduct internal surveys and business analysis to improve our offerings and meet your needs.

Legal Basis for Processing Personal Data

In accordance with applicable data protection laws, we process personal data based on the following legal grounds:

  • Contractual Necessity: To perform our contractual obligations and deliver services as requested by you.

  • Legitimate Interests: To improve our website and services, ensure security, and conduct business operations effectively.

  • Consent: Where required by law, we will obtain your explicit consent to process your personal data for specific purposes, such as marketing communications.

  • Legal Obligation: To comply with any applicable laws, legal requests, or regulations.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may disclose your personal data in the following circumstances:

  • Legal Compliance: We may disclose personal data to government authorities, regulatory agencies, or legal entities in response to a subpoena, court order, or legal obligation.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party involved in such transactions.

  • Service Providers: We may share personal data with trusted third-party service providers who assist us in operating the website, conducting business operations, and delivering services. These third parties are required to maintain the confidentiality and security of your data.

  • Advertising and Analytics: We may disclose personal data to third-party advertising networks and analytics providers (e.g., Google Analytics) to support marketing and promotional activities.

Data Security

We are committed to ensuring the security of your personal data. We employ industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing data is completely secure, and by using our services, you acknowledge the inherent risks associated with transmitting data over the Internet.

Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with applicable legal, regulatory, or contractual requirements. Once your data is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on the jurisdiction in which you reside, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.

  • Right to Erasure: You may request that we delete your personal data, subject to any legal or contractual obligations.

  • Right to Restriction: You may request the restriction of processing of your personal data under certain circumstances.

  • Right to Object: You may object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

  • Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly-used, and machine-readable format.

To exercise these rights, please contact us using the details provided below. If you are dissatisfied with our response, you may lodge a complaint with the relevant supervisory authority.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or process personal data from individuals under the age of 13. If we discover that we have collected personal data from a child under 13, we will take immediate steps to delete that data. Parents or guardians must provide consent for children under 18 to use our services.

By using our website and services, you consent to the collection, use, and processing of your personal data as outlined in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

The SoundLab Recording Studios
60 Skinner Street, Brockton, MA 02301
clientservices@soundlabma.com